EyeOnWater

What is EyeOnWater?

Willows Water is undertaking a multi‑year upgrade to its Advanced Metering Infrastructure (AMI) system. Unlike traditional water meters, which are read every two months, AMI meters automatically transmit water usage data on a daily basis.

This technology provides customers with greater insight into their water use through EyeOnWater, a free online portal and mobile app.

With EyeOnWater, customers can:

  • Monitor water usage throughout the month
  • View detailed consumption trends
  • Track daily water use
  • Set continuous‑flow and leak alerts
  • Identify potential leaks before they become costly problems
  • Make informed decisions to improve water efficiency

Customers with older, non‑AMI meters can still access the customer portal; however, usage information will be limited to bi‑monthly billing data. Once an AMI meter is installed, additional EyeOnWater features and detailed water usage information will become available.

Willows Water Meter Replacement Program

Willows Water replaces approximately 250 residential water meters each year based on meter age and high consumption levels. As part of this ongoing program, older meters are being upgraded to Advanced Metering Infrastructure (AMI) technology.

Once your property receives a new AMI meter, you will gain access to EyeOnWater.

If you are unsure whether your property has an AMI meter or an older meter, please contact our office by phone or email customerservice@willowswater.org  and we will be happy to assist.

Customers who currently have an older meter and are interested in an upgrade may request to be placed on a waiting list. Meters are replaced based on District replacement criteria, including age, condition, and overall replacement priorities.

For more information, please contact Willows Water.

Sign Up 

Mobile sign up

  1. Download the EyeOnWater mobile app via the Apple App Store or Google Play Store.
     
  2. Enter your Willows Water Account Number. 
     
  3. Enter your Service Location or Billing Zip Code.
     
  4. Review and verify your account number by tapping Yes, That’s Me or tap Go Back to enter a different account number.
     
  5. Finish creating your account by entering a username, email address and a password that is at least 8 characters long.
     
  6. Read and check the box to accept the Terms of Use, and tap Submit. Follow the on-screen instructions to send a verification email. After opening the verify link in the email, return to the EyeOnWater app and, if prompted, tap "I’ve Verified My Email", or login from the Welcome screen.

Computer sign up

  1. Visit EyeOnWater.com/signup. Enter your service or billing area ZIP or Postal Code.
     
  2. Enter your account number on your water bill.
     
  3. Click next.
     
  4. Enter your email address.
     
  5. Create and confirm a password.
     
  6. Passwords must be a minimum of 8 characters.
     
  7. You will get a confirmation email from Badger Meter, Inc. Verify your email address by clicking on the link in the confirmation email. If you use your email to log into EyeOnWater accounts for more than one water utility, you may receive more than one reset password email. 
Frequently Asked Questions 

How do we change the email address associated with our EyeOnWater account?

If you log into EyeOnWater through the web portal, click the profile circle in the upper right corner, select change email, and follow the prompts. 

If you use EyeOnWater for iOS (requires version 2.13.4) or EyeOnWater for Android (requires version 2.8.xxx), do the following: 

  1. Select Settings > Change Email Address. 
  2. Enter the desired email address. 
  3. Select Continue. 
  4. Accept the terms of use. 
  5. Select Submit. 
  6. Open the email sent to the provided new email address and open the link. 
  7. Return to the app and select “I’ve verified my email.” 
  8. Log in with your new email address. 

I made an EyeOnWater account but can only see monthly usage data and can’t set a leak alert. Why not?

If you still have an older meter, you can still access the portal, however, you will only see your water usage monthly. Once you get your new AMI meter, you will begin to view greater detail and have access to tools like leak alerts. 

Can I export the meter data from EyeOnWater?

Yes, to export the data used to create your EyeOnWater consumption graph:

  • Click the export data button.
  • In the export data dialog box, enter a start date or use the popup calendar to pick a date.
    • If desired, select a different read interval using the drop-down menu.
    • If desired, use the unit drop-down menu to change the unit of measure.
  • Repeat step two and enter an end date.
    • Tip: To get reads for a single day, pick the same date as the start and end date.
  • When satisfied, click start data export.
  • When the export is complete, download the results file by clicking the click to download link.
  • View the file using a spreadsheet program such as Microsoft Excel or Google Sheets.